Government Bodies

Financial Services Authority
25 The North Colonnade
Canary Wharf
London E14 5HS
Telephone: (020) 7066 1000
Consumer Helpline (including Central Register authorization queries)
Telephone: 0845 606 1234 (local call rates)
Email: consumerhelp@fsa.gov.uk
Website: http://www.fsa.gov.uk

The Office Of Fair Trading
Fleetbank House,
2-6 Salisbury Square
London EC4Y 8JX
Telephone: (020) 7211 8000
Fax: (020) 7211 8800
Email: enquiries@oft.gov.uk
Website: http://www.oft.gov.uk

The Trading Standards Institute
4/5 Hadleigh Business Centre
351 London Road
Hadleigh
Essex SS7 2BT
Telephone: (0870) 872 9000
Fax: (0870) 872 9025
Email: institute@tsi.org.uk
Website: http://www.tradingstandards.gov.uk

Citizen's Advice Bureau
Myddelton House
115-123 Pentonville Road
London
N1 9LZ
Website: http://www.citizensadvice.org.uk

Consumer Organisations

The Law Centres Federation

Duchess House
18-19 Warren Street
London
W1T 5LR
Telephone: (020) 7387 8570
Fax: (020) 7387 8368
Email: info@lawcentres.org.uk
Website: http://www.lawcentres.org.uk

British and Irish Ombudsman Associatio
24 Paget Gardens
Chislehurst
Kent
BR7 5RX
Telephone: (020) 8467 7455
Email: bioa@btinternet.com
Website: http://www.bioa.org.uk

National Debtline
The Arch
48 - 52 Floodgate Street
Birmingham
B5 5SL
Telephone: 0808 808 4000
Website: http://www.nationaldebtline.co.uk

Consumer Credit Counselling Service
Wade House
Merrion Centre
Leeds
LS2 8NGX
Telephone: 0800 138 1111
Email: contactus@cccs.co.uk
Website: http://www.cccsintl.org

Financial Services Compensation Scheme
7th floor Lloyds Chambers
Portsoken Street
London
E1 8BN
Telephone: (020) 7892 7300
Email: enquiries@fscs.org.uk
Website: http://www.fscs.org.uk

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SRTelephone: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk

The Banking Code Standards Board
33 St James's Square
London
SW1Y 4JS
Telephone: (020) 7661 9694
Email: helpline@bcsb.org.uk
Website: http://www.bankingcode.org.uk

The Mortgage Code Compliance Board
University Court
Stafford
ST18 0GN
Telephone: (01785) 218200Fax: (01785) 218249
Email: enquiries@mortgagecode.org.uk
Website: http://www.mortgagecode.org.uk/

General Insurance Standards Council
110 Cannon Street
London
EC4N 6EU
Telephone: 0845 601 2857
Email: enquiries@gisc.co.uk
Website: http://www.gisc.co.uk

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