The FSA ensures that banks and building societies are financially sound. Banks and building societies abide by a voluntary banking code, which sets out standards for ensuring you get the information you need to make an informed decision and that you are treated fairly. They must help you if you wish to make a complaint by having internal procedures in place, and letting you know what they are. They must also belong to the Financial Ombudsman Service.

TOP 10

1. Personal Finance

2. Bank Account

3. Personal Loan

4. Mortgage

5. Investment Advice

6. Credit Card

7. Share Dealing

8. Remortgage

9. Pension

10. Insurance